Winifred Kettle Centre
Washacre Lane, Westhoughton , Bolton, BL5 2NG
Opening Times: Saturday and Sunday 14.00 - 00.00
This Treatment Centre is commissioned by Bolton.
When triaging patients, BARDOC clinicians can refer to one of BARDOC’s local treatment centres for further face-to-face assessment.
Telephone: Please call NHS 111
Available Amenities
- Car Park - Free
- Disabled Access
- Free WIFI
What to Know About an Urgent Treatment Centre
Here’s a quick guide from the NHS as to when it’s appropriate and what to expect when visiting an Urgent Treatment Centre.
Frequently Asked Question
We understand it can often be a stressful time when yourself or someone you care for is unwell. Below are a few commonly asked questions.
When urgent treatment centres can help instead of A&E
Urgent treatment centres are usually overseen by doctors (sometimes GPs) working with nurses.
If you need one, you can often get tests like an ECG (electrocardiogram), blood tests or an x-ray.
They can diagnose and deal with many of the most common problems people go to A&E for.
These are things like:
- broken bones and sprains
- injuries, cuts and bruises
- wound dressing
- stomach pain
- coughs, colds and breathing problems
- vomiting and diarrhoea
- skin infections and rashes
- high temperature (fever) in children and adults
- mental health problems
If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.
When to use NHS 111 online or call 111
Use NHS 111 online (111.nhs.uk) or call 111 if you think you need medical help right now.
We can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
Depending on what you need, you might be advised to:
- call 999 or go to A&E in an emergency
- go to an urgent treatment centre
- see an evening and weekend GP (out-of-hours GP)
- get a callback from a nurse
- contact an emergency dentist or find a dentist
- contact your own GP surgery
- see a pharmacist for a minor illness or to get medicine
- look after yourself safely at home
What 111 online cannot do
111 online cannot:
- issue fit notes – you need to contact your GP
- make or cancel appointments for you in other parts of the NHS
111 online asks for feedback, but this is only used to help improve our service.
We are unable to respond to requests for medical help left as feedback.
Recent Patient Praise
The nature of the call handler and the way they spoke.
The good communication to let us know the appointment could be brought forward.
The GP was attentive and sorted us out quickly for my husband
Able to obtain an emergency appointment within a few hours of telephoning. Very reassuring to be able to see a doctor and be given advice so quickly.
They listened very carefully and responded very quickly. At the appointment Doctor was very thorough and examined carefully and explained the situation to me in detail.
The Main reason is the GP, he was very caring and gave me right medication. I was seen at Winfred Kettle House. It is a very good service.
Great service, friendly helpful people, and people who are willing to listen. Thank you
The doctor has examined and explained every single detail of my illness and gave
me satisfied answers to all my questions.
The ladies went above and beyond when I had a problem getting my medication.
The lady on the phone that called back was so lovely, she put my mind at rest until the doctor came out.
Extremely professional, empathetic and friendly.
Ambulance was mobilised and carried out full assessment and communicated with one of the doctors. Doctor followed up the ambulance callout with a home visit to ensure antibiotics were administered and patient was as per assessment.
My issue was dealt with efficiently and I was able to see someone on the same day.
Efficient & excellent communication. Couldn't do enough for me.
I was contacted in a timely manner to book an appointment to see a doctor after my referral from 111. On arrival was booked in promptly, only delay was to see the doctor who was running behind schedule. Was seen by the doctor, who listened and then prescribed the right medication after conducting his checks.
Access to a same day appointment. All staff were helpful and professional.
Response to phone calls dealt with in a friendly but professional way, appointment arranged and doctor first class.
Super fast appointment, helpful doctor.
Got appointment when needed, and was seen within 1 hour.
Doctor I saw was amazing, knew what the issue was straight away, reassured me as a mum I was doing the right thing and provided a prescription and advice.
Because the GP that saw my six month old baby girl took one look at the issue she had with her skin and straight away identified what was going on, gave me the advice I needed and medication to treat it. It's been less than 24 hours and after two applications of the medication my daughters skin has drastically improved and I can't thank this GP enough.
When we were told a doctor was being informed it wasn't long before he phoned and then he was with us 10 minutes later.
I needed to see a GP and be really heard. I felt that I was .
Nice doctor . Diagnosed and gave prescription . Nice receptionists and didn't have to wait long.
I got an appointment very quickly and got good advice from the doctor. Everything was very well organised.
Experienced, felt supported and was thorough. Explained everything.
Very polite and a caring response.
Was able to speak to a Health Professional out of hours.
The Doctor that examined me was very kind thorough and patient.
Could not fault this service. From first conversation on telephone to face to face consultation with GP. Received treatment from GP within three hours.
Quick response time for an appointment with my son who was unwell, friendly staff and we were given an appointment at a place that was local to us.
Quick booking to see a GP that evening. The GP was such a lovely lady.
Wait time was good.
The doctors I was seen by were both very helpful and sorted my issue out instantly.
Receptionist were all very friendly and helpful too.
The doctor and the Lady that came were very efficient and polite it makes you feel so much better when you're not feeling well.
Quick and efficient and was given good advice.
The doctor I saw was very helpful and considerate to my situation, he put me at ease and I believe he had my best interests at heart.
The doctor was very clear with his information, and also helped with finding a chemist that was open. He was very polite and patient while we were answering his questions. All in all a very good call. Thank you.
The time from the phone call to being seen was quite quick, the telephone operator was very compassionate.
Responded quickly and was given a doctor appointment the same day.
The doctor dealt with my concerns regarding my daughters health very quickly and effectively.
The appointment was on time... the Doctor was very efficient and helpful and explained everything clearly to me and my daughter. I was very happy with the service received, thankyou NHS and the service offered.
I went in on the time I was given very good service.
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