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Knowsley Medical Centre
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Knowsley Medical Centre
9-11 Knowsley Street
Bury
BL9 0ST
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Knowley Medical

Dr Ghafoor and partners is located in Rochdale, England. The practice is open 5 days a week, Monday – Friday, 8am to 6.30pm. Nye Bevan House is part of the Rochdale Health Alliance which was established in 2016 by GP practices from across the Rochdale Borough to streamline the way in which services are delivered. Each of the 3 areas of the borough elected GP’s to represent their locality and become directors on the board. Retaining their own identity and autonomy. GP practices will work together and support community and hospital services including the public and voluntary sector to ensure healthcare is coordinated for the residents of the borough. 

They have a range of facilities including a braille translation service, disabled parking, disabled WC, step free access and wheelchair access.

*Closed for training 2nd Thursday of each month 1:00pm - 3:30pm
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday *see above note 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:30 PM
Saturday Closed
Sunday Closed

We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.

  • Available 24/7 and we respond during working hours Monday to Friday
  • We will usually get back to you the same working day (after 4.30pm it might be the next day)
  • You can request a particular doctor or nurse  (so long as they’re working)
  • You can choose to be contacted by the surgery by telephone, secure message or video call
  • If we need to see you we will usually give you a face-to-face or video appointment
  • Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
  • You can register for askmyGP now, without any paperwork.


askmyGP 
is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • really ill patients don’t have to wait for urgent slots at the end of surgeries
  • GPs can manage their time more effectively, booking any follow-up appointments you might need and,
  • it stops the 8am rush for appointments as you can contact the practice at any time, and up to 4.30pm to get a response. the same working day

If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP.
However you choose to get in touch, your GP will get in contact with you and either sort out your problem on the phone, by secure message, or arrange to see you.

Please note you can no longer book a GP appointment using our previous online appointment system.

  • Whenever possible, patients are expected to attend surgery.
  • If you feel you require a home visit, please contact the Surgery before 10:00 am.
  • You should provide details, including your home phone number, a GP will call to discuss.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Repeated failure to attend booked appointments will result in removal of your name from our lists.

Patients on long-term medication can order repeat prescriptions in the following ways: (we strongly encourage the use of our online service)

  • Online – Click here to order your repeat pescription via patient services
  • By post –  Include a stamped addressed envelope if you want your presciption returned by post.
  • In person – Prescriptions should be requested by using the right hand side of the prescription, with the required items clearly marked.
  • By phone – Orders are taken between 10:30am and 5:00pm Monday-Friday.

    We will need your

    • name,
    • address,
    • date of birth and
    • the names of the items required.


Prescriptions will usually be ready within 48 hours.

Please be aware you may be asked to be seen prior to a prescription being issued.

Please do not order early without an explanation, e.g. holiday.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.



NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

Services for registered patients

  • Chronic disease management, e.g., asthma, diabetes, blood pressure
  • Contraceptive services, including coil fit
  • Child health/Baby Clinic
  • Postnatal care
  • Minor surgery
  • Blood tests

Nursing services

  • Asthma clinics
  • Diabetic/heart disease clinics
  • Women’s health
  • Travel health advice/NHS vaccines
  • Minor Ailments

Health Care Assistant – Services

  • Blood pressure monitoring
  • Lifestyle checks
  • Spirometry
  • Blood Taking
  • ECG’s

To check if your home is in our practice boundary, please click here and enter your postcode.

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by completing a form available from reception. To save time you can also download and print a registration form. You will need to complete this by hand and bring it to the surgery.

You will have a named, accountable doctor who is responsible for coordinating your care. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.

We recommend that new patients undertake a health check with a practice nurse.

How to get a Sick Note

If you’re off work sick for seven calendar days or fewer, your employer should not ask for medical evidence that you’ve been ill.

If you’re off work sick for more than seven days, your employer will usually ask you to provide proof that you’ve been ill. They will normally ask for a fit/Sick note. A fit/sick note is the informal name for the Statement of Fitness for Work.

The seven calendar days include days that you don’t normally work. So when you work out how long you’ve been off sick, you should include weekends and bank holidays.

Sickness of Seven Days or Fewer

Your employer can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

Self-certification forms

Self-certification forms usually include details such as:

information about your sickness or illness
the date your sickness started
the date your sickness ended
These dates may be days that you don’t normally work. For example, your sickness could start or end on a Saturday, Sunday or bank holiday.

Many employers have their own self-certification forms.

If your employer doesn’t have its own form, instead it may use a SC2 form from HM Revenue & Customs: Employee’s Statement of Sickness (PDF, 53kb).

Sickness of More Than Seven Days

If you’re sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit/sick note from the doctor responsible for the episode of care, this may be your hospital doctor but can be your GP.

However, this will also depend on your employer’s company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

Fit Notes and How to Get One

A fit note must be signed by a doctor. On the fit note, your doctor can advise that:

You are ‘not fit for work’
You ‘may be fit for work’

For more information, including what ‘may be fit for work’ means, see What are fit notes?

If you need a fit note, contact the doctor responsible for the episode of care GP. They may advise you to make an appointment or book a telephone consultation.

Your doctor may give you a computer-completed fit note, rather than handwritten fit note. This will be printed on one side of A4 paper and will include the same information as handwritten fit notes, presented side by side rather than front and back.

Your doctor may still give you a handwritten fit note.

If you’re under the care of a hospital, your fit note should be issued by the hospital, rather than by your GP.

https://www.gov.uk/government/publications/fit-note-guidance-for-hospital-doctors

 

Charges for Fit Notes

Sick notes are free but there are some exceptions:

If employers request a fit note, for example, from employees who repeatedly take time off sick, even if each time they’re off work it’s for seven days or fewer.
For sickness of seven days or fewer, this would be a private arrangement outside the NHS.

If you have blood tests or x-rays organised by the Practice, we advise you ring to speak to the nurse to confirm the results between:

Tuesday         12:00pm and 1:00pm
Wednesday   12:00pm and 1:00pm
Thursday       12:00pm and 1:00pm

Accordion Content

All patients at Knowsley Medical Centre have a named, accountable doctor who is responsible for coordinating their care.

Your named doctor will be allocated to you by the practice and will be:

Dr Honnappa
Dr Mohsin

You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.

If you have a preference and would like to request a particular doctor at the practice to be your named GP please talk to one of our receptionists.

Zero Tolerance – Violent or Abusive Behaviour

We treat our patients with courtesy and respect and ask the same in return.

We ask that you treat your GP and all other practice Staff courteously – without violence, abuse or harassment.

GPs and their staff have the right to care for others without fear of being attacked or abused.

Any behaviour verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made in person, over the telephone or in written communication.

The practice considers threatening behaviour to be:

Attempted or actual, aggressive threatening physical actions made towards any member of staff
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, cursing, shouting) which threatens or intimidates staff.

This policy applies throughout our premises, including any car park and grounds.

It also applies to any employee or partner away from the practice but only insofar as it relates to the business of the practice.

Instances of abusive/threatening behaviour will be reported to the practice manager and recorded. We may follow this up with a formal warning letter, multiple warnings and breaches of the Zero Tolerance Policy may result in removal from the practice list.

Any instance or threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police. The patient will then be removed from the practice list and the appropriate authorities will be notified so they can inform the Patient that they must register elsewhere.

Frequently Asked Question

We understand it can often be a stressful time when yourself or someone you care for is unwell. Below are a few commonly asked questions.

winter services

Urgent treatment centres are usually overseen by doctors (sometimes GPs) working with nurses.

If you need one, you can often get tests like an ECG (electrocardiogram), blood tests or an x-ray.

They can diagnose and deal with many of the most common problems people go to A&E for.

These are things like: 

  • broken bones and sprains
  • injuries, cuts and bruises
  • wound dressing
  • stomach pain 
  • coughs, colds and breathing problems
  • vomiting and diarrhoea 
  • skin infections and rashes
  • high temperature (fever) in children and adults
  • mental health problems

If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.

Use NHS 111 online (111.nhs.uk) or call 111 if you think you need medical help right now.

We can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours). 

Depending on what you need, you might be advised to:

  • call 999 or go to A&E in an emergency
  • go to an urgent treatment centre
  • see an evening and weekend GP (out-of-hours GP)
  • get a callback from a nurse
  • contact an emergency dentist or find a dentist
  • contact your own GP surgery
  • see a pharmacist for a minor illness or to get medicine
  • look after yourself safely at home

111 online cannot:

  • issue fit notes – you need to contact your GP
  • make or cancel appointments for you in other parts of the NHS

111 online asks for feedback, but this is only used to help improve our service.

We are unable to respond to requests for medical help left as feedback.

Frequently Asked Question

We understand it can often be a stressful time when yourself or someone you care for is unwell. Below are a few commonly asked questions.

Urgent treatment centres are usually overseen by doctors (sometimes GPs) working with nurses.

If you need one, you can often get tests like an ECG (electrocardiogram), blood tests or an x-ray.

They can diagnose and deal with many of the most common problems people go to A&E for.

These are things like: 

  • broken bones and sprains
  • injuries, cuts and bruises
  • wound dressing
  • stomach pain 
  • coughs, colds and breathing problems
  • vomiting and diarrhoea 
  • skin infections and rashes
  • high temperature (fever) in children and adults
  • mental health problems

If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.

Use NHS 111 online (111.nhs.uk) or call 111 if you think you need medical help right now.

We can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours). 

Depending on what you need, you might be advised to:

  • call 999 or go to A&E in an emergency
  • go to an urgent treatment centre
  • see an evening and weekend GP (out-of-hours GP)
  • get a callback from a nurse
  • contact an emergency dentist or find a dentist
  • contact your own GP surgery
  • see a pharmacist for a minor illness or to get medicine
  • look after yourself safely at home

111 online cannot:

  • issue fit notes – you need to contact your GP
  • make or cancel appointments for you in other parts of the NHS

111 online asks for feedback, but this is only used to help improve our service.

We are unable to respond to requests for medical help left as feedback.

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